Last Updated: August 29, 2024
Replyi.AI Terms of Service
By accessing our website, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.
Please read these Terms of Service (these “Terms”) carefully, as they constitute a legally binding agreement between Replyi.AI , a Canadian corporation (“Replyi.AI,” “we,” “us” or “our”) and an end-user (“you” and “your”) and apply to your use of our website and Services (as defined below). In case you are utilizing the Services as a representative of a party (e.g. your employer or customer, collectively the “Client”), your acceptance of these Terms also binds the Client. This is a binding agreement. If you use the Services or click accept or agree to these Terms if presented to you in a user interface for the Services, or you have signed a subscription agreement that serves as a master agreement, you are legally bound by the obligations in these Terms. If you are entering into these Terms on behalf of a Client, you represent and warrant that you have the authority to bind the Client to these Terms, and any reference to “you” and “your” will refer and apply to that party. If you do not agree to all of these Terms, you shall not use the Service and you should not set up an Account (as defined). By agreeing to these Terms, you expressly agree that except for limited circumstances, the parties will only resolve disputes by arbitration, solely on an individual basis.
1. Acceptance of Terms
You hereby agree to accept these Terms by opening an account under a username, notwithstanding any existing services agreement to which you may also be signatory which incorporated these Terms by reference. You also agree to abide by other Replyi.AI rules and policies, including our Privacy Policy (which explains what information we collect from you and how we protect it) that are expressly incorporated into and are a part of these Terms. Please read them carefully. Once you accept these Terms you are bound by them until they are terminated. See Section 7 (Term and Termination).
2. Using the Services
a) Right to Use and License: Subject to your compliance with these Terms, Replyi.AI hereby grants you a non-exclusive, non-transferable, non-assignable non-sublicensable and revocable (i) right to use the Services and, as applicable, and (ii) where applicable in cases of on premise installations, license to object code that is installed in your Systems (where “Systems” means computing machine running code, whether on your premise or on a 3rd party's cloud platform), solely for the purposes of utilizing our Service to deploy AI voice agents and solely in the manner described in these Terms and in any technical documentation contained in, or provided with, the Services. You acknowledge and agree that you are only being granted a right to use the Services and nothing is being sold to you. You do not acquire any ownership interest in the Services under these Terms, or any other rights thereto other than to use the Service in accordance with the use rights specified and other terms, conditions, and restrictions of these Terms. We reserve all other rights that are not granted in these Terms. See Section 4 for more details on your use and Intellectual Property Rights (as defined) under these Terms
b) What We Provide: The Services include but are not limited to a hosted software solution (“Platform”) that allows you to create voice agents that can interact with your customers and stakeholders and respond to queries by such individuals in the most realistic manner possible. Our Platform (think of it as an orchestration layer over three modules that are provided by various suppliers as well as a collection of tools, including a web dashboard (“Dashboard”)) allows you to, either via our API or via the Dashboard, utilize transcribing service module and intake/record stakeholder speech (usually on your device) followed by transcription of the speech to text (either on your device or in a cloud server), and then processing of the text on a trained large language model (“LLM” or “AI Model”) to generate responses, and then conversion of text to speech to be delivered to the stakeholder (using the voice module) (the Platform and additional value adds, such as phone numbers that connect to our Platform, but excluding Providers' offering, collectively, the “Services”). Our Platform stitches together the various modules' individual steps to provide a smooth & responsive conversation which is notable not only for being latency-optimized, but also for being realistic as our custom models creates a conversational experience that feels human, utilizing tools in respect of managing endpointing, interruptions, filtering of background noise and voice, and more. For more details see How Vapi Works on our website
c) Third-Parties: Our control layer interacts with our third-party service providers (our “Providers”) as part of Services or parties that you wish to utilize. We expect our Providers list to grow with time. You understand and agree that when you use the various aspects of the Services (i.e. the transcription (i.e. through providers such as Deepgram), the LLM processing (we support any OpenAI-compatible endpoint, including Azure OpenAI, or your own custom LLM) and our voice generation (all voice providers are supported)) we will be sharing Your Content (as defined) with each Provider, subject to each Provider's individual terms and conditions. We do not make any representation and warranties on any Provider's behalf, nor are we an agent of any such Provider. We principally provide you a control layer to obtain the best experience possible for AI enabled voice agents using each such Provider's capabilities. Our Services are very flexible and our Platform allows you to conveniently customize which third parties you would like to use as part of the Services (whether our Providers or your own, including your own AI Models). If you have existing accounts with any of our Providers, you can bring your own API keys to Vapi. You can add them in the Dashboard under the Provider Keys tab. Once your API key is validated, you won't be charged when using that provider through Vapi. Instead, you'll be charged directly by the provider. The fees we charge you bundles in the usage fee from each of our Providers on a per use basis and our fee will be modified accordingly. Enterprise customers shall be subject to custom pricing schemes. For more details on customization and other details on our Service, check out our collection of Documents which will assist you in leveraging our Services efficiently. You will in certain instances, need to have separate subscriptions with our Providers. For instance, if you would like to utilize the benefits of certain voice generation module providers (i.e. ElevenLabs or PlayHT) you will need to subscribe to an API plan that suits your needs with the respective Provider, as further described in out documentation on our website.
d) Use Restrictions You agree to not, directly or indirectly (and will not permit any third party) to:
i) do anything with the Services other than use them for your own use as intended under these Terms, including not license, sell, rent, lease, transfer, assign, reproduce, distribute, host or otherwise commercially exploit the Services or any portion of the Services;
ii) use Replyi.AI's name, trademarks, service marks, trade names, designs, logos, photos, or any other materials we make available via the Services, except as allowed by these Terms;
iii) remove, alter or destroy any copyright notices or other proprietary markings (trademarks, service marks or other proprietary notices) contained on or in the Services or infringe Replyi.AI's Intellectual Property Rights (as defined);
iv) copy, modify, translate, adapt, merge, archive, download, upload, disclose, distribute, sell, lease, syndicate, broadcast, perform, display, make available, make derivatives of, or otherwise use the Services or its content on the Services, other than as expressly permitted by these Terms or enabled by the Services' intended functionality, except to the extent the foregoing restrictions are expressly prohibited by applicable law;
v) reverse engineer, duplicate, decompile, disassemble, or decode any part of the software we provide or the Services, or otherwise extract the source code of the software of the Service;
vi) use any robot, spider, crawler, scraper, avatar, miner or other manual or automated means to access the Services, “scrape” or download data from any part of our Platform or our website, or extract any information that doesn’t relate to your content;
vii) upload viruses or other malicious code or otherwise compromise, bypass, or circumvent the security of the Services;
viii) disrupt or hinder (or try to do so) any of the Service's web pages, connected servers or networks, or technical systems of a Provider, or not follow protocols or guidelines linked to the Service;
ix) try to detect, scan, or test any vulnerabilities of the Services or any of our or our Provider’s system or network, or breach or override any security or authentication protections for the Services;
x) pretend to be someone else or falsely represent your association with any other entity;
xi) access the Service in ways that are not authorized by these Terms;
xii) leverage the Service to produce datasets for neural network training, machine modeling, or developing templates or products for third-party;
xiii) transmit, distribute, publish, use, or otherwise make available, through or in connection with the Services any material that would give rise to criminal or civil liability;
xiv) create AI voice agents using our Services for any illegal purpose.
In all cases, Replyi.AI will determine in our sole discretion whether any action of an end-user violates the above rules.
e) Service Updates: You understand that the Services will evolve from time to time. You acknowledge and agree that Replyi.AI may update the Services on the Platform with or without notifying you, including adding or removing features, products, or functionalities. Replyi.AI may also require you to accept updates to the software that you have installed on your System as applicable.
f) Fees: Usage of our Services is subject to the fees that are set out on our website. The fees you pay will be directly correlated with the amount of voice minutes processed through Replyi.AI. volume transmitted to our Platform. Nothing prevents us from revising the monthly fees charged for our Services, or introducing new features and benefits and charging additional amounts. Your costs under any subscription to our Services will not change until your then current term of subscription (e.g. if you are a monthly subscriber, then at the end of the month we revise our fees). Our fees are separate and apart from the fees our Providers charge or those third parties that you may have subscribed to yourself. For more detailed examples of fee scenarios, see our website for billing guidance.